Learning from Experts - HSBC Partnership

16 Aug 13


Restless Development is fortunate to be benefiting from the valuable pro bono support of the Group Security and Fraud Risk team at HSBC. The support focuses on critical areas of fraud and security management, areas of expertise in which HSBC is a global leader.



Supported by HSBC

Around 10 HSBC senior staff have been offering their skills and expertise as part of the project. So far the team has helped Restless Development develop guidance for staff on how to handle, investigate and respond to fraud and bribery; they have helped draft and roll out a whistle-blowing policy; and they have facilitated a number of incident management ‘dry run’ exercises with senior staff in London to assist the development of incident response procedures.

In June 2013, Chris Smith, HSBC’s Head of Risk in Asia and Ramendra Singh, Vice President Corporate and Physical Security India, visited the Restless Development office in Delhi to conduct incident management training with staff.

“Listening to Chris’s real life scenarios was an enriching experience. The crisis scenario thrown at us to brain storm in real time helped us in improving our understanding to respond in such an eventuality. Key learnings included the importance of clear communication by setting up a command center, need for a leader to delegate tasks and give her/himself time to think clearly, things to keep in mind while dealing with press etc. were of great use. We learnt to assess any situation on the basis of vulnerability, threat and criticality beforehand for risk management.” Aparajita Dhar, Country Director, Restless Development India.


Chris Smith (back row to right of banner) with Ramendra Singh (back row to left of banner) and Restless Development India staff following the incident management training exercise.

Chris Smith, agreed that, "It was a great day with very enthusiastic participation by the whole team."

Plans for the project moving forward include helping Restless Development to create an incident management training package to roll out globally across the organization; and forming a learning group of similar charities that can meet periodically to share in confidence instances of fraud that they have encountered, their response and learnings to help the group identify best practice.