Fundraising Complaints Procedure

Restless Development is a global agency for youth-led development. It supports young people to demand and deliver a just and sustainable world, working to make sure young people have a voice, a living, sexual rights and are leaders in preventing and solving the world’s challenges. We listen to young people, our work is led by young people and together we support young people to make lasting change in their communities and countries.

Across our work, we pride ourselves on being open, honest and transparent and this includes in our fundraising. We aim to provide the very best service in all areas of our work, and to everyone who comes into contact with our organisation, including the young people we work with, volunteers, campaigners, donors, partners, and members of the public. In order to give the UK public confidence in all aspects of our fundraising practice, Restless Development is registered with the Fundraising Regulator and we adhere to their Code of Fundraising.

Sometimes things go wrong, and we do not meet our own high standards. When that happens we want to hear about it, so we can look into what’s happened, make any necessary changes and put things right. If you feel let down by anything you see in our fundraising, please let us know by emailing info@restlessdevelopment.org. We’ll do our best to respond fully within 10 working days, but hopefully much sooner. If our enquiry is complex and we need more time, we’ll keep you updated about that too.

If you’re not happy with our response, please let us know and we’ll explain our decision to you. If you’re still unhappy then you can raise it with the Fundraising Regulator, the independent regulator of charity fundraising. More information about raising a complaint with them can be found here - http://www.fundraisingregulator.org.uk/make-a-complaint/complaints/